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Just Casino — Complete FAQ for Australian Players

This page compiles the most common questions Australian players ask about Just Casino, sourced directly from player reviews and support interactions. All answers are based on publicly available information and player-reported experiences.

Licence & Legality

Is Just Casino licensed?

Yes. Just Casino holds licence OGL/2024/164/0246 issued by the Curaçao Gaming Authority (CGA). The CGA is one of the oldest offshore gambling regulatory bodies, established in 1999. Licence validity can be checked on the CGA's official verification portal.

Is Just Casino legal in Australia?

Australia's Interactive Gambling Act 2001 restricts the provision of interactive gambling services to Australians, but does not make it an offence for individual players to gamble at offshore casinos. Just Casino accepts Australian players and operates in AUD. However, players should consider their individual state and territory regulations.

Account & Verification

How do I complete KYC at Just Casino?

Navigate to Account Settings > Verification and submit: a government-issued photo ID (passport or driver's licence), proof of address (utility bill or bank statement, within 3 months), and payment method verification. Verification typically takes 24–72 hours. Completing KYC before requesting your first withdrawal avoids delays.

What should I do if my account is restricted?

Contact 24/7 live chat immediately for clarification. Common causes include incomplete KYC, large withdrawal triggering review, or detected bonus abuse. If the restriction is unjustified, escalate to AskGamblers or the Curaçao Gaming Authority.

Bonuses

How does the welcome bonus work?

The welcome package provides up to AU$5,000 plus 400 free spins across the first four deposits. Each deposit receives a match bonus plus 100 free spins. A 45x wagering requirement applies to bonus funds. Free spins winnings may carry additional wagering. Read the current bonus terms on justcasino.com before claiming.

What is the Moon Cycle Reload?

The Moon Cycle Reload is a recurring mid-month reload promotion offering bonus funds or free spins. The specific bonus percentage and games eligible change each cycle. Players report the promotion as a genuine value-add beyond standard reload offers.

Payments & Withdrawals

What is the minimum withdrawal at Just Casino?

The minimum withdrawal amount is AU$50. The daily limit is AU$6,000, weekly AU$12,000, and monthly AU$42,000. VIP players may negotiate higher limits with their account manager.

How fast are crypto withdrawals?

Cryptocurrency withdrawals (Bitcoin, Ethereum, USDT, Litecoin, etc.) are typically the fastest, often completing within 30–90 minutes of approval. Network congestion may occasionally extend this. Fiat withdrawals via MiFinity typically take 1–24 hours.

Does Just Casino charge withdrawal fees?

Just Casino does not charge internal withdrawal fees; however, blockchain network fees apply to cryptocurrency withdrawals. These fees are deducted from the withdrawal amount or charged by the network itself depending on the cryptocurrency. MiFinity withdrawals do not carry a casino-side fee.

Responsible Gambling

How do I set a deposit limit?

Go to Account Settings > Responsible Gambling > Deposit Limits. Set your daily, weekly, or monthly cap. Limit reductions are applied immediately; increases take 24 hours to activate (giving you time to reconsider).

How do I self-exclude from Just Casino?

Navigate to Account Settings > Responsible Gambling > Self-Exclusion. Select your desired period (6 months, 1 year, or permanent). Self-exclusion prevents login and any marketing contact. Contact [email protected] if you need assistance.

Where can I get gambling help in Australia?